DUE TO WORLDWIDE SHIPPING DELAYS, YOUR PACKAGE MAY ARRIVE LATER THAN ANTICIPATED
Shipping: We typically have your order packed and "ready to ship"* on the same day or following depending on what time your order is received. If you place an order on a day we are closed, your order will be processed on the next day that we are open. Once a shipping label is created we will email you with the tracking number.
*"ready to ship" means that your order has been packed and is waiting to be picked up or taken to a USPS post office or UPS/Fedex facility (whichever applies.) There may be several days before you package is processed from the shipping company.
Not all products are available to be shipped. At this time we are only shipping a few select bicycles. If you purchase a bike for shipping that is not available to ship, the order will be cancelled. Bicycles can be purchased for pick up at our South Kensington shop, 1315 N Howard Street, Philadelphia PA 19122.
Bikes that are available to ship will include insurance and ship via UPS. A tracking number will be provided to you. Due to shipping delays it may be several days before your bike leaves our shop. Upon delivery an adult must be present to sign for the package. Bikes do not arrived assembled. To make sure the manufacturer's warranty is valid we recommend taking your bike to your local bike shop for assembly. They will charge an assembly fee that varies in price with each bike shop.
Parts and accessories (some oversized or overweight items are not available to ship) are still available for shipment** or pick up at the above address. In some cases items can be transferred to our South Philadelphia shop for pick up, Transport Cycles at Bok, 821 Dudley Street, Philadelphia PA 19148. Please call us at 215-425-4672 to inquire about a transfer.
**We only ship to the billing address. If you provide a different shipping address your order will be cancelled. Please make sure your billing and shipping address match.
We ship using UPS Ground, FedEx Ground, or USPS. Bikes typically ship via UPS.
**Shipping is calculated for US only (lower 48 states) and most items we do not ship outside of the US.
**We do not ship to third party shippers. If we determine that the billing/shipping address you've provided is to a third party shipper, we will have to cancel your order.
WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR DELAYED PACKAGES.
Pick ups: Items purchased for pick up must be picked up during opening hours within a week after receiving notice that the items are ready for pick up. If you are unable to pick up within that time period please call 215-425-4672 to make arrangements for a different pick up day or time. All items purchased for pick up must be picked up from our S. Kensington shop, 1315 N. Howard Street. Some items (bikes are always excluded) can be transferred to our S. Philadelphia shop in the Bok Building, 821 Dudley Street, for pick up there. Please call 215-425-4672 to inquire about a transfer.
Returns: All sales on bicycles, kids seats, tools, and helmets are final and cannot be returned. Accessory returns accepted within 30 days and must be unused, in original packaging, and accompanied by the receipt. A refund will be issued in the form it was received after returned item has been received and inspected. Customer pays return shipping.
Items purchased from our website must be returned to our South Kensington shop:
1315 N Howard Street, Philadelphia PA 19122
Any questions regarding returns, please call 215-425-4672 or email: [email protected] Our business hours are Tuesday - Saturday 10am to 4pm, closed for lunch 1-1:30. If you call outside of our business hours please leave a voice message.