Shipping & returns

DUE TO WORLDWIDE SHIPPING DELAYS, YOUR PACKAGE MAY ARRIVE LATER THAN ANTICIPATED

 

Shipping policy: Not all products are available for shipping. At this time we are no longer shipping bikes. If you purchase a bike for shipping the order will be cancelled. Bicycles can be purchased for pick up at our Kensington shop, 1315 N Howard Street, Philadelphia PA 19122.

Parts and accessories are still available for shipping** or pick up at the above address. In some cases items can be transferred to our South Philadelphia shop for pick up, Transport Cycles at Bok, 821 Dudley Street, Philadelphia PA 19148. Please call us at 215-425-4672 to inquire about a transfer.

**We only ship to the billing address. If you provide a different shipping address your order will be cancelled. Please make sure your billing and shipping address match.

We ship using UPS Ground, FedEx Ground, or USPS.

Shipping** is calculated for US only (lower 48 states) and most items we do not ship outside of the US.

**We do not ship to third party shippers. If we determine that the billing/shipping address you've provided is to a third party shipper, we will have to cancel your order.

Returns: All sales on bicycles, kids seats, and helmets are final and cannot be returned. Accessories returns accepted within 30 days and must be unused, in original packaging, and accompanied by the receipt. A refund will be issued in the form it was received after returned item has been received and inspected. Customer pays return shipping.